This week, Jo Penn, Hannah Waters, Nick Beevors and Helene Hainneville from Armadillo attended the I
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Customer journeys are becoming less linear, and competition can be internal as well as external –
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We’ve been working as the CRM partner for McDonald’s for over a decade now.
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A customer journey map visually brings your customers’ journeys to life, making it much easier to
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Recently, Armadillo Chairman, Chris Thurling, spoke to South West Business Insider on the topic o
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Rob Pellow, Innovation Director, explores three things to consider when maximising your customers
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Our Chief Financial Officer, Andy Brown, provides his top 10 insights and trends for Business Leader
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What separates the disruptive from the disrupted in competitive industries?
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What level of friction will customers tolerate? Rob looks at how to bring customer experience to the
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