Armadillo is now working with easyJet to transform its customer experience through data-driven, personalised CRM campaigns.

As the leading pioneers in cost-effective air travel, easyJet has continually stayed true to their Orange Spirit, connecting people across Europe and beyond.  

We are proud to bring our CRM expertise to support easyJet in enhancing their customer experience by delivering highly personalised campaigns, driven by data.  

David Jacobs, easyJet’s Customer Communications Transformation Manager said: “From the moment we first engaged with the Armadillo team, it was very clear to us that they had understood our needs and business. There was a very obvious rapport as well as alignment in our values as a business too. 

 Armadillo have what I can only describe as an infectious passion for CRM. Their exceptional knowledge of CRM and Braze really shone through for us so we were excited to partner with them. 

The partnership has got off to an incredible start, with huge credit to the team for hitting the ground running the way they have. We look forward to working with them to deliver our aspiration of having a best in class CRM programme that supports the needs of our easyJet customers.” 

We’re already enjoying collaborating with the easyJet team, their local markets and Braze to deliver content through multiple channels – ensuring that every message is curated for each individual customer. And we can’t wait to see what we can achieve together. 

Read more about our partnership here – https://lbbonline.com/news/easyJet-Partners-with-Armadillo